Privacy Policy

1. Introduction

Strac Forms ("we", "our", or "us"), operated by ServiceTrac, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our platform at stracforms.com and any associated services.

By using Strac Forms, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of information:

• Account information: Name, email address, and password when you register.
• Billing information: Payment details processed securely through our payment provider. We do not store card numbers.
• Form data: Forms you build and responses submitted to those forms by your end users.
• Usage data: Pages visited, features used, clicks, and session duration to improve the product.
• Device and log data: IP address, browser type, operating system, and timestamps.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Strac Forms platform.
• Process transactions and send related billing communications.
• Send product updates, security notices, and support responses.
• Monitor for abuse, fraud, and security threats.
• Comply with applicable legal obligations.

We do not sell your personal data or your respondents' data to third parties.

4. Form Response Data

When your end users submit responses to your forms, that data belongs to you. We process it solely on your behalf to provide the service. We do not use response data for our own marketing or analytics purposes.

5. Data Sharing

We share data only in limited circumstances:

• Service providers: Trusted third parties (hosting, payments, email) under strict data processing agreements.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In the event of a merger or acquisition, with prior notice to you.

6. Data Retention

We retain your account data for as long as your account is active. Form response data is retained according to your plan and workspace settings. You may delete your data at any time from your dashboard. Upon account deletion, we remove your data within 30 days.

7. Security

All data is encrypted in transit using TLS and encrypted at rest. Strac Forms is built on ServiceTrac's infrastructure, which was designed for enterprise compliance from day one. See our Security page for full details.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data. You may also object to certain processing or withdraw consent at any time. To exercise these rights, contact us at privacy@stracforms.com.

9. Cookies

We use essential cookies to keep you signed in and remember your preferences. We use analytics cookies (opt-out available) to understand how the product is used. We do not use advertising or tracking cookies.

10. Children's Privacy

Strac Forms is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or an in-app notice at least 14 days before they take effect.

12. Contact Us

For questions about this policy, contact us at privacy@stracforms.com or write to us at Codon Software, Road No: 15, 184/1, Jubilee Hills, Hyderabad, Telangana 500033, India.